If a buyer doesn’t complete their payment, you can either retract the offer or simply wait, the buyer will remain in your Offered folder until they act.
Your options if a buyer doesn’t pay:
Retract the offer:
To cancel an offer, click “Edit Offer” and then select “Retract Offer”. This will remove the offer from the buyer’s view and cancel the payment request.
Wait it out:
If you prefer, the buyer will stay in your Offered folder. The offer will remain open but unpaid until they decide to pay or you retract it.
What you should know:
Retracting an offer notifies the buyer that the offer is no longer valid.
There’s no automatic expiry for offers, so you control when to retract or wait.
If you need help managing offers or communicating with buyers, feel free to reach out.
❓Still have questions? Contact us at support@rightpaw.com.au