RightPaw

For Breeders

What questions are in the standard RightPaw questionnaire?

Our most common questions about starting out on RightPaw.

FAQs - Getting Started on RightPaw

Creating your profile - about your breed listing: your kennel name and introducing yourself and your puppies

Sharing Orivet DNA reports with RightPaw

What if I have existing applicants outside of RightPaw?

RightPaw's Welcome Call & Verification Process

How do I become RightPaw verified?

01 - User Profile Section

Getting Started

This article provides information, hints and tips about the "Your Breed" section.

02 - Your Breed

What to write in the breeding practices section of your RightPaw profile

03 - Breeding Practices

Filling in your address in the "Location Tab"

04 - Location

Entering in your credentials (Supply Numbers and Association Numbers) into RightPaw

05 - Credentials

How to add pricing into your breed profile

06 - Pricing

07 - Litter status and planning

What transport options do you provide for puppy pickups?

08 - Transport

09 - Applications

10 - Autoresponder

Setting up your RightPaw listing

Find and Share your RightPaw URL

Using RightPaw

Moving an applicant out of archived/unarchiving an application

Moving an applicant out of archived

Applications

How to add a second or subsequent breed listing

Adding another breed listing

Breed Listings

This article will show you how to edit your listing

Editing your listing

How to find the photo tab page in your breed listing, add photos, remove photos, reorder photos and best practice tips.

Photos

Uploading the best photos for your breed profile

Photo Tips for your Breed Profile

This article will show you change your price for your breed profiles

Changing your price

How to set up my Autoresponder in RightPaw

How can I send Automatic Replies?

How can I add custom questions?

This article will show you how to turn on or off your applications.

Turning applications on or off (desktop)

How do I add in additional health tests after I have been verified?

Health Testing

How do I add a planned litter?

How do I add a newborn litter?

Archiving a litter

How do I add puppies to a newborn litter?

An overview of how to share your Litter Benefits discounts / free samples with your puppy families.

How do I share benefits with my Litter Families?

Litters

Can I send attachments in messages?

Messaging

Puppies on Listings

Adding a puppy

Puppies

Activating my RightPaw Premium Orivet discount.

How do I activate my Orivet discount?

What is included in my RightPaw membership?

What is the price of my RightPaw membership?

How do I start my RightPaw membership?

RightPaw Subscription

Benefits of using RightPaw Offers

How do I specify a deposit amount in my offer?

How to use RightPaw Offers

How do I stand out in RightPaw search?

How do I make sure my RightPaw listing is up to date?

How do I ensure my health testing is up to date?

How do I post a litter on RightPaw?

How to add, edit and remove litter photos

Litter photos

How do I add in puppies available?

Here's how to complete your bank account set-up through our payment partner Stripe, so you can get verified and receive payments.

How do I connect my bank details for RightPaw Payments?

How can I improve my response time to buyers?

Standing out on RightPaw as a breeder

A Puppy Offer is how you formally offer a puppy to a buyer on RightPaw, with clear details on price, timing, and payment.

What is a Puppy Offer?

How does a Puppy Offer work for me and my buyers?

The Benefits of RightPaw Payments & Sending Offers

Buyers who pay through RightPaw get expert training and perks to help them raise a happy, healthy puppy.

What do my buyers get when they pay through RightPaw?

Once you’ve created your account, you’ll receive a Dummy applicant to test everything—no pressure, no real buyer!

Can I "test drive" a Puppy Offer?

Learn what happens when you send your first Puppy Offer through RightPaw.

Sending Your First Puppy Offer: What to Expect

Get started with Puppy Offers on RightPaw! This collection covers everything you need to know—from what a Puppy Offer is, to how to send one, what’s included, and why it helps streamline your buyer process.

Intro to Puppy Offers

Guide on how to send an offer with the new updates

How to send an offer?

Video Guide: How to send an offer

Allocating a Puppy

Can I add more than one puppy to an offer?

What are “other costs” in the Offer feature?

Can I rename my payments?

Can my buyer make multiple payments/pay off in instalments?

How much does it cost my buyers to pay via RightPaw?

When can I expect a puppy payment to reach the breeder?

Help articles to help you navigate how to send puppy offers and accept payments on RightPaw

Creating and Managing Offers

RightPaw makes it easy to collect secure, online payments from puppy buyers via credit card, PayTo, or bank transfer.

How do payments work on RightPaw?

Once a buyer pays, funds are processed securely and sent to your bank account as soon as they clear.

How long does it take for the money to arrive?

Puppy Offers are completely free for breeders to use. There is a one-time $75 fee per puppy sale, plus a small fee on follow-up payments.

What does it cost to use Puppy Offers?

Refunds are managed directly by breeders, with the policy set clearly in each Puppy Offer.

How do refunds work?

You can easily keep track of all your puppy payments directly from your RightPaw dashboard.

How do I track all my payments?

To use RightPaw Payments, Stripe may ask for additional information to 'Get Verified'. Here are some steps to complete this set-up.

RightPaw Payments - completing your Stripe Verification

Everything you need to know about managing payments on RightPaw—from how money moves, to payout timing, fees, refunds, and tracking your offers all in one place.

Payments & Payouts

What does the offer look like from my buyer’s perspective?

RightPaw Puppy Training & Perks – What’s Included for Buyers

A guide to the buyer experience when purchasing through RightPaw.

What Your Buyers See & Receive

Will clicking "New Offer" send it immediately?

Yes! RightPaw offers flexibility so you can update offers even after they’ve been sent.

Can I make changes after sending an offer?

What happens if a buyer doesn’t pay?

Refund policies are set by you, the breeder. RightPaw gives you the flexibility to decide what refund terms apply to your payments.

What is my refund policy on RightPaw?

Thinking about listing your stud dog on RightPaw? Here’s what you need to know about how the Stud Directory works and how to get started.

Advertising Your Stud Dog on RightPaw

Need help with your RightPaw account? Our Support Team is here for you.

Who to contact for help

Got a question about how Puppy Offers work? This section covers the most frequently asked questions from breeders, including what happens when you click "Create Offer", how to make changes after sending, what to do if a buyer doesn’t pay, and who to contact if you need support. Quick answers for peace of mind!

Common Questions

Back to RightPaw

Find answers and get help from Intercom Support and Community Experts

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