Where do I set my refund policy?
When sending a Puppy Offer, you'll see a section to set refund terms for each payment milestone (like the deposit or balance). You can:
Choose if the payment is refundable or non-refundable
Add a short custom message to explain your policy (e.g. “Deposit is non-refundable if buyer cancels”)
Why include a refund policy?
It helps manage buyer expectations
It protects you in case a buyer cancels
It keeps your process professional and consistent
Buyers will see your refund terms in the Offer before paying.
❓ Still have questions? Contact us at support@rightpaw.com.au