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FAQs - Getting Started on RightPaw

Our most common questions about starting out on RightPaw.

Updated over a month ago

Interested in becoming a RightPaw Breeder? We know you might some questions, so we've included below our most Frequently Asked Questions and our responses.

What is RightPaw, and why should I join?

RightPaw is a website that features trusted and ethical Australian dog breeders, and helps connect them with responsible owners. Being part of RightPaw will help you showcase yourself as a responsible choice for new dog owners, and will give you a beautiful listing per breed to professionally represent your breeding program. Our online platform will also help you easily manage your enquiries and your application process, by allowing you to receive puppy applications in the one place.

How much does RightPaw cost?

RightPaw is a membership platform, that offers a choice between the Monthly Flexi Membership at $35 per month, ensuring your appearance in breed searches during active subscription months, or the annual plan at $199 per year, granting continuous profile visibility for showcasing your puppies and engaging potential buyers year-round.

Your RightPaw membership includes your listing page featured on RightPaw, your RightPaw verification, our exclusive Breeder Perks, as well as access to our full software and breeder management platform. Please note your subscription will only be charged if you successfully pass our verification process.

Is it a lot of work to set up?

Not at all. Our RightPaw customer service team will be available to set-up your profile and guide you on how to use the website, and will be on-hand to answer any questions you might have along the way. RightPaw has been designed to be simple, intuitive, and time-saving, and that includes learning how to use us!

How do you ensure breeders on RightPaw are responsible?

All breeders who sign-up to RightPaw have a Welcome Call with our team, and must meet our independent RightPaw Code of Ethics - developed together with vets and breeders. It will also include verifying health records, breeding practices, and in most cases a short video call to meet the breeder and their dogs. We also work with the state registered organisations and local councils to verify membership and identification numbers for breeders.

Do I need RightPaw if I already have a website or another profile?

RightPaw can complement your existing personal website or profile, by helping manage your enquiries and applications when prospective owners need to contact you. Most websites still require owners to email or call you directly, meaning breeders still need to answer (and keep track of) several enquiries a day. With RightPaw, owners can enquire and apply directly on the breeder’s listing, allowing you to keep all your applications in the one place. You can also set-up your existing websites to point to RightPaw to collect your enquiries, so you can manage them more easily.

Can I get assistance in using RightPaw?

Absolutely! Our goal is to help you maximise the use of RightPaw, so feel free to email us on support@rightpaw.com.au for any questions. You will also have a Welcome Call with a member of our time, where you can ask as many questions as you like!

Why does RightPaw feature both pure-breeds and cross-breeds?

At RightPaw, we believe that responsibility can exist across all breeds - both pure-bred and cross-bred. We want to bring transparency to the whole landscape, and promote great breeders who engage in responsible practices across health, behaviour, socialisation and more. All our breeders are verified independently by our team and against our Code of Ethics, developed by breeders and vets together. We believe it's important to provide this transparency, and help all potential puppy owners on their search. You can read more about our position on this.

Is my information and data safe with RightPaw? Your privacy is important to us - we do not share your health docs, registration papers, address or phone number with anyone. This is paramount to protect the identity of our breeders. RightPaw does not store or process any credit card information. All credit card and bank account information is handled by Stripe, RightPaw's payment gateway and a trusted payment processor. RightPaw takes security issues very seriously and follows best practices to make sure that your data is safe.

Do I have to receive my puppy payments through RightPaw?

Not at all! You are free to receive payments for your puppies in any way you choose. Breeders do have the option to send puppy offers to applicants using RightPaw, to more easily manage this process. This gives owners the choice to accept and pay securely through RightPaw, or to accept and pay the breeder directly. You can find out more information about puppy offers and payments by clicking here.

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